Skills & Competencies for EAP Coordinator II

EAP Coordinator II job profile

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JOB SUMMARY for EAP Coordinator II

Coordinates and implements an organization's Employee Assistance Program (EAP).

JOB RESPONSIBILITIES for EAP Coordinator II

Serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Conducts confidential assessments to determine the needs of employees seeking assistance. Provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations.

EAP Coordinator II SALARY RANGE

BASE 50%
$76,844
TOTAL 50%
$77,648
Job Level
P02
Job Code
HR09200362
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Coordinator II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Coordinator II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 general skills or competencies (Job family competencies) for EAP Coordinator II

1 Job Family Competencies – Employee Assistance Programs
Proficiency Level -3
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Explains the importance of employee assistance programs in human resources administration.
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Level 2 Behaviors
(Light Experience)
Assists various departments in responding to service requests on employee assistance programs.
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Level 3 Behaviors
(Moderate Experience)
Communicates the availability of employee assistance programs to support our employees in dealing with work stress.
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Level 4 Behaviors
(Extensive Experience)
Integrates employee assistance programs to ensure compliance, promote quality, and minimize company losses.
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Level 5 Behaviors
(Mastery)
Develops employee assistance program plans to resolve performance issues in our organization.
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2 Job Family Competencies – Employee Counselling
Proficiency Level -3
Skill definition-Providing assistance and support to employees facing problems to help and manage stress, personal and emotional issues interfering work performance.
Level 1 Behaviors
(General Familiarity)
Describes the impact of employee counseling on career development, performance goals, and objectives.
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Level 2 Behaviors
(Light Experience)
Assists in conducting employee counseling sessions to help maximize employee morale and productivity.
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Level 3 Behaviors
(Moderate Experience)
Coordinates counseling resources for employees to improve job performance and overall wellness.
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Level 4 Behaviors
(Extensive Experience)
Encourages optimum performance and continued skill development through effective employee counseling.
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Level 5 Behaviors
(Mastery)
Builds a communication system to provide employee counseling to empower success.
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3 EAP Coordinator II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator II
Proficiency Level - 4
5 Competency for - EAP Coordinator II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for EAP Coordinator II

1 Core Competencies – Coordination
Proficiency Level -3
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Explains the importance of coordination in a large project.
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Level 2 Behaviors
(Light Experience)
Communicates with various parties to clarify project scope.
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Level 3 Behaviors
(Moderate Experience)
Breaks down business goals into an actionable plan.
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Level 4 Behaviors
(Extensive Experience)
Develops work plans for the team's objectives, responsibilities, accountabilities, timelines, and resources.
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Level 5 Behaviors
(Mastery)
Delivers training to others on resource coordination, including issue resolution.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Discusses the challenges and issues in keeping information confidential.
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Level 2 Behaviors
(Light Experience)
Deals with situations and information requiring confidentiality with strict adherence to guidelines.
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Level 3 Behaviors
(Moderate Experience)
Develops functional policies and processes in handling confidentiality.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to implement technical tools for better information protection.
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Level 5 Behaviors
(Mastery)
Develops and oversees policies and processes to maintain confidentiality throughout our business.
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3 EAP Coordinator II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator II
Proficiency Level - 4
5 Competency for - EAP Coordinator II
Proficiency Level - 5

Summary of EAP Coordinator II skills and competencies

There are 0 hard skills for EAP Coordinator II.
5 general skills for EAP Coordinator II, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
7 soft skills for EAP Coordinator II, Coordination, Confidentiality, Working under Pressure, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Coordinator II, he or she needs to be skilled in Coordination, be skilled in Confidentiality, and be skilled in Working under Pressure.

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